Welcome to HI-TECH WEIGHING SCALES. We strive to ensure that you are satisfied with your purchase of our products. This Refund and Returns Policy outlines our procedures regarding refunds, returns, exchanges, and cancellations.
1. Returns
We accept returns of products under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective upon receipt, please contact us immediately within 7 days of delivery. We will arrange for the return of the product at our expense and provide you with a replacement or a refund, as per your preference.
- Incorrect Products: If you receive a product that does not match your order, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you at our expense and assist with the return of the incorrect item.
2. Refunds
Refunds will be processed in the following circumstances:
- Damaged, Defective, or Incorrect Products: Upon receipt and inspection of the returned product, we will initiate a refund to your original method of payment. Refunds are typically processed within 3 business days after we receive the returned item.
- Cancelled Orders: If you cancel your order before it has been shipped, we will issue a full refund to your original method of payment. If the order has already been shipped, you may return the product in accordance with our Returns policy.
3. Exchanges
We offer exchanges for the same product or a different product of equal or lesser value under the following conditions:
- Exchange Due to Damage or Defect: If you receive a damaged or defective product and prefer an exchange rather than a refund, please contact us to arrange for the return and exchange process.
4. Cancellations
You may cancel your order under the following conditions:
- Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately. We will issue a full refund to your original method of payment.
- After Shipment: If your order has already been shipped, you may return the product in accordance with our Returns policy.
5. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at +91 8480045498 or “support@hitechweighingscales.com” to inform us of the issue and request a return authorization (RA) number.
- Pack the product securely in its original packaging (if available) and include all accessories and documentation that were originally shipped with the product.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the address provided by our customer service team. We recommend using a trackable shipping method for your return.
- Once we receive the returned product and verify its condition, we will proceed with the refund, exchange, or replacement as per your request.
6. Conditions for Returns
- Products must be returned in their original condition, unused, and with all original packaging and accessories.
- We reserve the right to refuse returns or exchanges if the product is not returned in its original condition or if it is damaged due to misuse, mishandling, or neglect.
7. Contact Us
If you have any questions, comments, or concerns about our Refund and Returns Policy, please contact us at:
HI-TECH WEIGHING SCALES
Address: Balichhak Sahi, Near Laxmi Narayan Temple, Jatani, Odisha, India
Email: contact@hitechweighingscales.com
Phone: +91 8480045498
Thank you for choosing HI-TECH WEIGHING SCALES. We value your satisfaction and are committed to providing you with quality products and excellent customer service.